You need to become familiar with some common and not so common customer objections when dealing with debtors, wether it is over the phone, in person or in letters.
Some common objections and what your responses could be are listed here for you.
OBJECTION
"I can't make a payment over the phone. I don't have a credit or debit card or a checking account."
RESPONSE
"You can Western Union the money to me, or mail a money order."
OBJECTION
"I don't have any money"
RESPONSE
"How do you pay your utilities? Soemone has paid the phone bill, if you are talking on the phone." TIP: Set up a smaller payment plan for a while or ask them to borrow from a family member.
OBJECTION
"I lost the invoice"
RESPONSE
Fax the invoice and call right back or mail the invoice and follow up with a call.
OBJECTION
"I didn't receive the item"
RESPONSE
Get a proof of delivery from the shipping company and fax or send to them and FOLLOW UP!
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