When placing accounts with a collection agency remember that accurate information about the account will improve collections. The more information you have, the better. Provide copies of ALL signed paperwork, such as a credit application, contract, agreement, PO, order form etc.
In all cases, the minimum information should include:
- The correct name, address & telephone number of the customer
- The name of the customers spouse
- A note telling them if mail was returned and why (MLNA, Forwarding order expired)
- Customers & customers spouse, work information, occupation, name of employer and phone numbers if available
- Names of relatives, friends, neighbors and references (on your credit application)
- Notes on any disputes or past problems
- Date of last transaction, order or payment
- Cell phone, fax, email address
- Nicknames, aliases or maiden name
- Co-operate with your collection agency. Do not expect miracles, and be patient.
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