« Denied by BlogBurst! | Main | Do you have a Pre-call Plan? »

May14
Developing a Telephone Voice

When you make collection calls, do you know how you sound?  Try recording yourself and listen.  Everyone sounds different than they think they do and by taping yourself and listening you can better see what you need to work on to have a more effective telephone voice.

When you make collection calls you need to refine your listening skills as well.  When you call a past due customer, and you state the reason for your call or ask a questions, wait for them to answer.  No matter how long the pause is, let them break the silence.

This can be hard to do at first but once you master this, you will see how effective it is.  The uncomfortable silence is more uncomfortable for them, so just keep your mouth shut and wait. You will be glad you did.

The customer feels just as uncomfortable about the silence and will start telling you all kinds of information and hopefully that information is that he is going to make a payment.

Good luck and remember:  Silence is GOLDen.Consulting Services by Michelle Dunn

related entries


0 Comments/Trackbacks




submit a trackback

TrackBack URL for this entry:

post a comment

Name, Email Address, and URL are not required fields.





Comment Preview

« Denied by BlogBurst! | Main | Do you have a Pre-call Plan? »

Advertise

sponsored ads



Incredible Hall of Acclaim.

subscribe


Prefer Email?
Subscribe below-

Enter your Email:


Powered by FeedBlitz What's this?

Current News

Support This Blog

My site was nominated for Best Education Blog!

business social media

Use these fast growing business social media sites to promote your business, feature your products, spotlight your business leaders, create links, and drive traffic back to your company site, all for free!

BIZZlogos - Add your logo - free link to your site
BIZZphotos - Add photos of your products and people
BIZZprofiles - Submit your profile and build your online visibility
BIZZspotlight - Spotlight your business with free links
BIZZvideos - Videos about businesses, products and business people.
BIZZbites - "Digg" for Business - Submit your articles and posts

know more media network

View Network Map

Network Feed List (OPML)

Know More Media Network
Feed


we support unitus

PRWeb

Influencer



BizCreditPolicy is a member of the Know More Media network of business related blogs.

Here are some current headlines from some of our business publications:

ProductivityGoal

CallCenterScript

AdHurl

TheBizofKnowledge

LandingTheDeal

CustomersAreAlways

HealthCareVox

WebMetricsGuru

TheInsurancePolicy

MarketingBlurb