If you call a customer about a past due invoice and for whatever reason, they hang up on you, don't call them right back.
When you are calling past due accounts, you become a collector. Debtor's will say you are harassing them if you call them back after they hang up on you. They hung up on you because they were angry, or embarrassed, or didn't have an answer and just didn't know what to say. If you call right back, you will not accomplish anything except to alienate that debtor for good, which may have already happened at this point, but you never know.
The Fair Debt Collection Practices Act (FDCPA) states
"that a collector may not cause a telephone to ring or engages any person in telephone conversation repeatedly or continuously with intent to annoy, abuse, or harass any person at that number."
If your customer hangs up on you, and you call right back, that can be considered harassment.
My suggestion and what has worked for me in the past, is to send that debtor a letter immediately. Depending on the history, balance and age of the account will determine the letter. I would not recommend calling that particular customer for 3-4 days.
.jpg)
Comment Preview