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May15
What makes a Good Collector?

A good collector should be able to:

  • Identify the most common forms of credit activity
  • Name the three major credit reporting agencies and their function in credit extension
  • List five important federal laws and their roles in governing the credit life cycle
  • Describe why listening is important and name three components of active listening
  • Identify the differences between assertive and aggressive communications
  • How to open and close a collection call with courtesy
  • Strategies for motivating customers or debtors at different stages of delinquency.

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5 Comments/Trackbacks




What would your answers be?
I think I am a great collector but my 5 federal laws may be different than others,and I dont know the most common forms of credit activity.
I would love to see what you think a good collector is.

I listed mine above, but would also like to add to that: compassion and patience.
What are your 5 federal laws?

I didnt see where you listed your 5 important federal laws. Also, what are the most common forms of credit activity?, buying a car?, house? etc.
My top 5 Federal Laws are, You cannot harrass or use violence,can not call at unusual hours, can not misrepresent the debt, can not contact others , firends etc to collect money .
Look forward to your response

thank you

I didn't break each item down, but that is a great idea for future blog entries. I will break down each item and explain it, thanks for the input!

» What are the Common Forms of Credit Activity? from BizCreditPolicy
On May 15, I posted a topic called "What makes a Good Collector?"  I had some good feedback on that post and wanted to elaborate on those items.  The first item is: Identify the most common forms of credit activity... [Read More]

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