BizCreditPolicy: June 2006 Archives

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Jun30	Entrepreneur Press Ultimate Credit & Collections Book Michelle Dunn June 30, 2006 Know More: Author Profile, Bad Checks, Creating a Credit Policy, Credit Reporting, Credit related Websites, Debt Collection Letters, Fair Debt Collection Practices Act, I have past due customers, what do I do?, Know More Media Networking, Making Collection Calls, Small Claims Court, Using Collection Agenices, What makes a Good Collector?, Women in Business As I wait for the call today from my shipping company to set up an appointment to deliver my "Second Edition of Starting a Collection Agency, How to make money collecting money" book, I had a call from my publisher, Entrepreneur Press. They are sending the book I wrote for them "The Ultimate Credit & Collections Handbook, the check IS in the mail!" to the printer. This almost surpassed the excitement of having my Second Edition released! Having 2 books published within months of each other is TIRING. I thought writing the book was the hard part, until I try to market 2 books within months of each other. I never thought being a writer, and promoting myself could make me more tired than when my children were just babies. At that time I thought I would never be that tired again. I can't wait to hold my new books in my hands, get some rest, sell many copies and I don't have to wake up to feed them or change their diapers. Continue Reading Posted at 7:41 AM \| Permalink \| Comments
Jun30	How to Improve Sales, Income & your Bottom Line Michelle Dunn June 30, 2006 There are some specific steps a business owner can take to dramatically improve sales, income and their bottom line. What business doesn't want to do that? Increase awareness within your organization about your credit policy. Have one person in charge... Continue Reading Posted at 5:34 AM \| Permalink \| Comments
Jun29	Partial Payments and How to Handle them. Michelle Dunn June 29, 2006 Sometimes you will get a check from someone and when you go to post the payment you see it is just a partial payment. You scrounge through your trash for the envelope to see if there is a letter, credit... Continue Reading Posted at 7:19 AM \| Permalink \| Comments
	My Blog Log.com Michelle Dunn June 29, 2006 I just ran across a new site that looks interesting, you can join (for free!) and find out who visits your blog. Once you sign up and create a password, My Blog Log will give you a code to insert... Continue Reading Posted at 5:30 AM \| Permalink \| Comments
Jun28	Improve Your Collection Procedures Michelle Dunn June 28, 2006 There are some steps you can take to improve your collection efforts almost immediately. Try any of these tips or all of them and see if you start receiving more payments in the mail. Change your collection or dunning letters... Continue Reading Posted at 1:56 PM \| Permalink \| Comments
	Fairness Letters Michelle Dunn June 28, 2006 When you start using dunning notices or collection letters to help you with your collection efforts, you might want to start out with a friendly or "soft" letter. I have a "Fairness" letter that is a very nice, but blunt... Continue Reading Posted at 8:59 AM \| Permalink \| Comments
	Using Collection Letters Effectively Michelle Dunn June 28, 2006 Most business owners use Collection Letters or Dunning notices as their main means of collecting on past due accounts.Though this is not the most effective way to get your money, it does work. Where did you get your collection letters?... Continue Reading Posted at 6:47 AM \| Permalink \| Comments
Jun27	Second Edition on it's way! Michelle Dunn June 27, 2006 I am so happy to announce the the Second Edition of my first book, "Starting a Collection Agency, How to make money collecting money" has been shipped to me by the printers and should be delivered to me on Monday!I... Continue Reading Posted at 9:29 PM \| Permalink \| Comments
	Non-Payment of Rent - What to do. Michelle Dunn June 27, 2006 If you are a landlord, you know how frustrating it is not to receive the rent money. What happens when another month goes by and no rent check, or a rent check bounces?You may want to send letters to renters... Continue Reading Posted at 9:01 PM \| Permalink \| Comments
	Nothing is the Effort of Just One Person Michelle Dunn June 27, 2006 I have written 7 books. Even though a book shows an authors name on the jacket cover, every book or project we do is done with the help of others. I would like to take this opportunity to thank the... Continue Reading Posted at 7:44 PM \| Permalink \| Comments
	How can I Spot a Forged Check? Michelle Dunn June 27, 2006 These days a business owner has to really examine the checks he accepts as forms of payment. With Identity Theft on the rise in the U.S. you need to protect yourself and your business against fraud and forged checks as... Continue Reading Posted at 5:39 PM \| Permalink \| Comments
	How can I Spot a "Problem Check"? Michelle Dunn June 27, 2006 There are some things you can look for when you accept checks as a form of payment. These "clues" can help you spot a problem or potentially "bad" check and help you avoid any fees or problems. Some things to... Continue Reading Posted at 3:34 PM \| Permalink \| Comments
	Avoiding Bad Checks Michelle Dunn June 27, 2006 No one wants to receive a bad check, but what can you, the business owner, do to avoid receiving a bad check from a customer?Some things you should make sure of when accepting a check as payment: Make sure the... Continue Reading Posted at 1:25 PM \| Permalink \| Comments
	What to do if you receive a Bad Check Michelle Dunn June 27, 2006 Most business owners get a check for payment of services or merchandise and deposit it into their account and forget it. Then suddenly the check is returned for Non-sufficient funds! Most people don't know what to do when this happens.When... Continue Reading Posted at 9:56 AM \| Permalink \| Comments
	Resources for locating Debtors in the Military Michelle Dunn June 27, 2006 Some resources I have used to locate military personnel when doing debt collections have been very helpful to me. I had to search all over and ask alot of people for help with this when I had to locate some... Continue Reading Posted at 8:46 AM \| Permalink \| Comments
	How do I Collect from someone in the Military? Michelle Dunn June 27, 2006 When you have a customer that is in the military that owes you money, what can you do?When you cannot get a response from the customer in regards to the balance due, you can send a letter to their Commanding... Continue Reading Posted at 7:38 AM \| Permalink \| Comments
Jun26	How to Create Easy Credit Forms Michelle Dunn June 26, 2006 Here are four reasons why your forms should be simple and easy to understand: "Plain English" is good for customer relations. Customers expect and need to understand what you have to say. Customers need to understand their obligations. "Plain English"... Continue Reading Posted at 7:07 AM \| Permalink \| Comments
	Handling Past Due Customers. Michelle Dunn June 26, 2006 If you have customers that owe you money, I have some free resources for you. Everybody hates to collect the money that is owed to them, but this is your money! Unless you want to work for free, you need... Continue Reading Posted at 6:04 AM \| Permalink \| Comments
Jun24	When all else fails! Michelle Dunn June 24, 2006 There is a limit to the amount of time and effort that you should spend trying to collect on past-due accounts. You will know when you have reached that point if you are not getting any response at all from... Continue Reading Posted at 8:52 AM \| Permalink \| Comments
	When all else fails! Michelle Dunn June 24, 2006 There is a limit to the amount of time and effort that you should spend trying to collect on past-due accounts. You will know when you have reached that point if you are not getting any response at all from... Continue Reading Posted at 7:52 AM \| Permalink \| Comments
	Dunning Letter Resources Michelle Dunn June 24, 2006 If you are trying to create your own dunning or collection notices or letters, I have some very good resources for you that will help you while you create your letters. Payment Envelopes Letter Envelopes Paper Document Editing Spelling and... Continue Reading Posted at 7:46 AM \| Permalink \| Comments
Jun20	What "Fees" can I add to "Bad Checks" that I receive? Michelle Dunn June 20, 2006 If you receive a bad check from a customer, and don't know what you should charge for an "NSF fee" you need to look into the fees for your state or area. Most states have specific “NSF fee” statutes. These... Continue Reading Posted at 6:15 AM \| Permalink \| Comments
Jun12	Getting Responses from Debt Collection Calls Michelle Dunn June 12, 2006 When you call your customers that owe you money, and you get an answering machine, do you just hang up or leave a message?Most people I talk to say they just don't know what to do when they get a... Continue Reading Posted at 7:43 AM \| Permalink \| Comments
Jun 8	Tips to get your Past Due Letter Opened Michelle Dunn June 8, 2006 Having been a bill collector and having been a debtor, I know how many envelopes are thrown away unopened. You carefully word your letter, check it over and over, make changes until you think it is perfect. Then it never... Continue Reading Posted at 2:10 PM \| Permalink \| Comments
	Excuses and how to handle them. Michelle Dunn June 8, 2006 When you make collection calls you will find that it is hard to "stay in control" of the call when the customer gives you some odd excuse that you were not expecting. Don't let this happen to you!! Be prepared... Continue Reading Posted at 12:30 PM \| Permalink \| Comments
	Improving Your Collection Procedures Michelle Dunn June 8, 2006 It is important that your customers know your credit policy and/or terms of payment before they start doing business with you. Reiteration of your credit policy, when payment is overdue, is a good step to take in trying to obtain... Continue Reading Posted at 5:08 AM \| Permalink \| Comments
Jun 7	The Squeaky Wheel Gets the Grease! Michelle Dunn June 7, 2006 You MUST Squeak to get paid. The Squeaky Wheel Gets the Grease can be applied to many things in your life. Some Squeaky things that get our attention and cause us to act on them are: A ringing phone, we... Continue Reading Posted at 2:33 PM \| Permalink \| Comments
Jun 5	The Most Effective Way to Collect Michelle Dunn June 5, 2006 The most effective way to collect money that is due to you from anyone, is by making a personal visit to them. It is very hard for them to look you in the eye and give you another excuse. I... Continue Reading Posted at 9:12 AM \| Permalink \| Comments
	Judgments are Not a Guarantee of Payment Michelle Dunn June 5, 2006 Small claims court can be a good tool for you to use to collect money that you feel you cannot waste anymore time, energy or money on with letters and phone calls. When you choose to use small claims court,... Continue Reading Posted at 9:02 AM \| Permalink \| Comments
	Judgments are Not a Guarantee of Payment Michelle Dunn June 5, 2006 Small claims court can be a good tool for you to use to collect money that you feel you cannot waste anymore time, energy or money on with letters and phone calls. When you choose to use small claims court,... Continue Reading Posted at 9:02 AM \| Permalink \| Comments
	Repossession? Is this legal? Michelle Dunn June 5, 2006 Can you go to your clients store and repossess what you sold to them and they did not pay for? Isn't the product still yours if it is not paid for?When I first started out as a credit manager, I... Continue Reading Posted at 8:27 AM \| Permalink \| Comments
Jun 4	Go Right for the Decision Maker! Michelle Dunn June 4, 2006 If you are serious about getting paid, don't talk to the person who answers the phone or the salesman or anyone else. Ask for the owner of the company. Bring the past due amount to his personal attention and ask... Continue Reading Posted at 6:12 PM \| Permalink \| Comments
	The Fear of Ruined Credit Michelle Dunn June 4, 2006 The use of credit reporting to persuade a debtor or past due customer to pay you only work for immediate payment if the customer cares about their credit. Some customers will laugh when you mention their credit report and don't... Continue Reading Posted at 5:00 PM \| Permalink \| Comments
	Easy to Ignore and Toss Michelle Dunn June 4, 2006 Letters. How many of you know what most of your mail is before you open the envelope? You know which ones are a bill, junk mail, credit card offers or a letter or invitation. So do people who are having... Continue Reading Posted at 4:45 PM \| Permalink \| Comments
	A Hard to Ignore way to Collect Michelle Dunn June 4, 2006 When you call a customer on the phone, that is hard to ignore, you are right there in their face. If you call someone who owes you money and ask them to come in tomorrow and pay you X amount... Continue Reading Posted at 3:37 PM \| Permalink \| Comments
	Do you have customers that owe you money? Michelle Dunn June 4, 2006 "How many of you have customers that owe you money?"That is normally my opening statement when I teach a class or give a speech. There is always some laughter and a few people raise their hands. I have to coax... Continue Reading Posted at 8:52 AM \| Permalink \| Comments
	Back up Your Computer! Michelle Dunn June 4, 2006 Thank goodness I back up my computer files, unfortuantely maybe not often enough. I was backing up my files once a mont, the last time being 5/2/06. My computer hard drive crashed on June 2, 2006. Causing me to lose... Continue Reading Posted at 7:02 AM \| Permalink \| Comments
Jun 1	How can I Protect my Business from Bad Debt? Michelle Dunn June 1, 2006 There are some precautions a business owner can take to protect themselves and their business from bad debt. So many business owners ask me if they have to change the way they do business to protect themselves. The answer is yes if... Continue Reading Posted at 2:40 PM \| Permalink \| Comments

« May 2006 | Main | July 2006 »

Jun30	Entrepreneur Press Ultimate Credit & Collections Book Michelle Dunn June 30, 2006 Know More: Author Profile, Bad Checks, Creating a Credit Policy, Credit Reporting, Credit related Websites, Debt Collection Letters, Fair Debt Collection Practices Act, I have past due customers, what do I do?, Know More Media Networking, Making Collection Calls, Small Claims Court, Using Collection Agenices, What makes a Good Collector?, Women in Business As I wait for the call today from my shipping company to set up an appointment to deliver my "Second Edition of Starting a Collection Agency, How to make money collecting money" book, I had a call from my publisher, Entrepreneur Press. They are sending the book I wrote for them "The Ultimate Credit & Collections Handbook, the check IS in the mail!" to the printer. This almost surpassed the excitement of having my Second Edition released! Having 2 books published within months of each other is TIRING. I thought writing the book was the hard part, until I try to market 2 books within months of each other. I never thought being a writer, and promoting myself could make me more tired than when my children were just babies. At that time I thought I would never be that tired again. I can't wait to hold my new books in my hands, get some rest, sell many copies and I don't have to wake up to feed them or change their diapers. Continue Reading Posted at 7:41 AM \| Permalink \| Comments
Jun30	How to Improve Sales, Income & your Bottom Line Michelle Dunn June 30, 2006 There are some specific steps a business owner can take to dramatically improve sales, income and their bottom line. What business doesn't want to do that? Increase awareness within your organization about your credit policy. Have one person in charge... Continue Reading Posted at 5:34 AM \| Permalink \| Comments
Jun29	Partial Payments and How to Handle them. Michelle Dunn June 29, 2006 Sometimes you will get a check from someone and when you go to post the payment you see it is just a partial payment. You scrounge through your trash for the envelope to see if there is a letter, credit... Continue Reading Posted at 7:19 AM \| Permalink \| Comments
	My Blog Log.com Michelle Dunn June 29, 2006 I just ran across a new site that looks interesting, you can join (for free!) and find out who visits your blog. Once you sign up and create a password, My Blog Log will give you a code to insert... Continue Reading Posted at 5:30 AM \| Permalink \| Comments
Jun28	Improve Your Collection Procedures Michelle Dunn June 28, 2006 There are some steps you can take to improve your collection efforts almost immediately. Try any of these tips or all of them and see if you start receiving more payments in the mail. Change your collection or dunning letters... Continue Reading Posted at 1:56 PM \| Permalink \| Comments
	Fairness Letters Michelle Dunn June 28, 2006 When you start using dunning notices or collection letters to help you with your collection efforts, you might want to start out with a friendly or "soft" letter. I have a "Fairness" letter that is a very nice, but blunt... Continue Reading Posted at 8:59 AM \| Permalink \| Comments
	Using Collection Letters Effectively Michelle Dunn June 28, 2006 Most business owners use Collection Letters or Dunning notices as their main means of collecting on past due accounts.Though this is not the most effective way to get your money, it does work. Where did you get your collection letters?... Continue Reading Posted at 6:47 AM \| Permalink \| Comments
Jun27	Second Edition on it's way! Michelle Dunn June 27, 2006 I am so happy to announce the the Second Edition of my first book, "Starting a Collection Agency, How to make money collecting money" has been shipped to me by the printers and should be delivered to me on Monday!I... Continue Reading Posted at 9:29 PM \| Permalink \| Comments
	Non-Payment of Rent - What to do. Michelle Dunn June 27, 2006 If you are a landlord, you know how frustrating it is not to receive the rent money. What happens when another month goes by and no rent check, or a rent check bounces?You may want to send letters to renters... Continue Reading Posted at 9:01 PM \| Permalink \| Comments
	Nothing is the Effort of Just One Person Michelle Dunn June 27, 2006 I have written 7 books. Even though a book shows an authors name on the jacket cover, every book or project we do is done with the help of others. I would like to take this opportunity to thank the... Continue Reading Posted at 7:44 PM \| Permalink \| Comments
	How can I Spot a Forged Check? Michelle Dunn June 27, 2006 These days a business owner has to really examine the checks he accepts as forms of payment. With Identity Theft on the rise in the U.S. you need to protect yourself and your business against fraud and forged checks as... Continue Reading Posted at 5:39 PM \| Permalink \| Comments
	How can I Spot a "Problem Check"? Michelle Dunn June 27, 2006 There are some things you can look for when you accept checks as a form of payment. These "clues" can help you spot a problem or potentially "bad" check and help you avoid any fees or problems. Some things to... Continue Reading Posted at 3:34 PM \| Permalink \| Comments
	Avoiding Bad Checks Michelle Dunn June 27, 2006 No one wants to receive a bad check, but what can you, the business owner, do to avoid receiving a bad check from a customer?Some things you should make sure of when accepting a check as payment: Make sure the... Continue Reading Posted at 1:25 PM \| Permalink \| Comments
	What to do if you receive a Bad Check Michelle Dunn June 27, 2006 Most business owners get a check for payment of services or merchandise and deposit it into their account and forget it. Then suddenly the check is returned for Non-sufficient funds! Most people don't know what to do when this happens.When... Continue Reading Posted at 9:56 AM \| Permalink \| Comments
	Resources for locating Debtors in the Military Michelle Dunn June 27, 2006 Some resources I have used to locate military personnel when doing debt collections have been very helpful to me. I had to search all over and ask alot of people for help with this when I had to locate some... Continue Reading Posted at 8:46 AM \| Permalink \| Comments
	How do I Collect from someone in the Military? Michelle Dunn June 27, 2006 When you have a customer that is in the military that owes you money, what can you do?When you cannot get a response from the customer in regards to the balance due, you can send a letter to their Commanding... Continue Reading Posted at 7:38 AM \| Permalink \| Comments
Jun26	How to Create Easy Credit Forms Michelle Dunn June 26, 2006 Here are four reasons why your forms should be simple and easy to understand: "Plain English" is good for customer relations. Customers expect and need to understand what you have to say. Customers need to understand their obligations. "Plain English"... Continue Reading Posted at 7:07 AM \| Permalink \| Comments
	Handling Past Due Customers. Michelle Dunn June 26, 2006 If you have customers that owe you money, I have some free resources for you. Everybody hates to collect the money that is owed to them, but this is your money! Unless you want to work for free, you need... Continue Reading Posted at 6:04 AM \| Permalink \| Comments
Jun24	When all else fails! Michelle Dunn June 24, 2006 There is a limit to the amount of time and effort that you should spend trying to collect on past-due accounts. You will know when you have reached that point if you are not getting any response at all from... Continue Reading Posted at 8:52 AM \| Permalink \| Comments
	When all else fails! Michelle Dunn June 24, 2006 There is a limit to the amount of time and effort that you should spend trying to collect on past-due accounts. You will know when you have reached that point if you are not getting any response at all from... Continue Reading Posted at 7:52 AM \| Permalink \| Comments
	Dunning Letter Resources Michelle Dunn June 24, 2006 If you are trying to create your own dunning or collection notices or letters, I have some very good resources for you that will help you while you create your letters. Payment Envelopes Letter Envelopes Paper Document Editing Spelling and... Continue Reading Posted at 7:46 AM \| Permalink \| Comments
Jun20	What "Fees" can I add to "Bad Checks" that I receive? Michelle Dunn June 20, 2006 If you receive a bad check from a customer, and don't know what you should charge for an "NSF fee" you need to look into the fees for your state or area. Most states have specific “NSF fee” statutes. These... Continue Reading Posted at 6:15 AM \| Permalink \| Comments
Jun12	Getting Responses from Debt Collection Calls Michelle Dunn June 12, 2006 When you call your customers that owe you money, and you get an answering machine, do you just hang up or leave a message?Most people I talk to say they just don't know what to do when they get a... Continue Reading Posted at 7:43 AM \| Permalink \| Comments
Jun 8	Tips to get your Past Due Letter Opened Michelle Dunn June 8, 2006 Having been a bill collector and having been a debtor, I know how many envelopes are thrown away unopened. You carefully word your letter, check it over and over, make changes until you think it is perfect. Then it never... Continue Reading Posted at 2:10 PM \| Permalink \| Comments
	Excuses and how to handle them. Michelle Dunn June 8, 2006 When you make collection calls you will find that it is hard to "stay in control" of the call when the customer gives you some odd excuse that you were not expecting. Don't let this happen to you!! Be prepared... Continue Reading Posted at 12:30 PM \| Permalink \| Comments
	Improving Your Collection Procedures Michelle Dunn June 8, 2006 It is important that your customers know your credit policy and/or terms of payment before they start doing business with you. Reiteration of your credit policy, when payment is overdue, is a good step to take in trying to obtain... Continue Reading Posted at 5:08 AM \| Permalink \| Comments
Jun 7	The Squeaky Wheel Gets the Grease! Michelle Dunn June 7, 2006 You MUST Squeak to get paid. The Squeaky Wheel Gets the Grease can be applied to many things in your life. Some Squeaky things that get our attention and cause us to act on them are: A ringing phone, we... Continue Reading Posted at 2:33 PM \| Permalink \| Comments
Jun 5	The Most Effective Way to Collect Michelle Dunn June 5, 2006 The most effective way to collect money that is due to you from anyone, is by making a personal visit to them. It is very hard for them to look you in the eye and give you another excuse. I... Continue Reading Posted at 9:12 AM \| Permalink \| Comments
	Judgments are Not a Guarantee of Payment Michelle Dunn June 5, 2006 Small claims court can be a good tool for you to use to collect money that you feel you cannot waste anymore time, energy or money on with letters and phone calls. When you choose to use small claims court,... Continue Reading Posted at 9:02 AM \| Permalink \| Comments
	Judgments are Not a Guarantee of Payment Michelle Dunn June 5, 2006 Small claims court can be a good tool for you to use to collect money that you feel you cannot waste anymore time, energy or money on with letters and phone calls. When you choose to use small claims court,... Continue Reading Posted at 9:02 AM \| Permalink \| Comments
	Repossession? Is this legal? Michelle Dunn June 5, 2006 Can you go to your clients store and repossess what you sold to them and they did not pay for? Isn't the product still yours if it is not paid for?When I first started out as a credit manager, I... Continue Reading Posted at 8:27 AM \| Permalink \| Comments
Jun 4	Go Right for the Decision Maker! Michelle Dunn June 4, 2006 If you are serious about getting paid, don't talk to the person who answers the phone or the salesman or anyone else. Ask for the owner of the company. Bring the past due amount to his personal attention and ask... Continue Reading Posted at 6:12 PM \| Permalink \| Comments
	The Fear of Ruined Credit Michelle Dunn June 4, 2006 The use of credit reporting to persuade a debtor or past due customer to pay you only work for immediate payment if the customer cares about their credit. Some customers will laugh when you mention their credit report and don't... Continue Reading Posted at 5:00 PM \| Permalink \| Comments
	Easy to Ignore and Toss Michelle Dunn June 4, 2006 Letters. How many of you know what most of your mail is before you open the envelope? You know which ones are a bill, junk mail, credit card offers or a letter or invitation. So do people who are having... Continue Reading Posted at 4:45 PM \| Permalink \| Comments
	A Hard to Ignore way to Collect Michelle Dunn June 4, 2006 When you call a customer on the phone, that is hard to ignore, you are right there in their face. If you call someone who owes you money and ask them to come in tomorrow and pay you X amount... Continue Reading Posted at 3:37 PM \| Permalink \| Comments
	Do you have customers that owe you money? Michelle Dunn June 4, 2006 "How many of you have customers that owe you money?"That is normally my opening statement when I teach a class or give a speech. There is always some laughter and a few people raise their hands. I have to coax... Continue Reading Posted at 8:52 AM \| Permalink \| Comments
	Back up Your Computer! Michelle Dunn June 4, 2006 Thank goodness I back up my computer files, unfortuantely maybe not often enough. I was backing up my files once a mont, the last time being 5/2/06. My computer hard drive crashed on June 2, 2006. Causing me to lose... Continue Reading Posted at 7:02 AM \| Permalink \| Comments
Jun 1	How can I Protect my Business from Bad Debt? Michelle Dunn June 1, 2006 There are some precautions a business owner can take to protect themselves and their business from bad debt. So many business owners ask me if they have to change the way they do business to protect themselves. The answer is yes if... Continue Reading Posted at 2:40 PM \| Permalink \| Comments

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