Excuses and how to handle them.

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Jun 8

June 8, 2006

Know More: Debt Collection Letters, I have past due customers, what do I do?, Making Collection Calls, What makes a Good Collector?

When you make collection calls you will find that it is hard to "stay in control" of the call when the customer gives you some odd excuse that you were not expecting. Don't let this happen to you!! Be prepared for anything!!

I recently ran across some great excuses I wanted to share with you. You will laugh, but don't laugh to long, these are real excuses. Remember that no matter what excuse you are given you need to think logically and offer a solution where the end result is that you get paid.

"I don't pick up the call when I hear your voice on my machine."
"I can't pay now, I am overdrawn in my bank account right now."
"I was waiting for it to stop raining."
"My glasses are broken so I can't see my bills to pay them."
"I was robbed of my mail at the post office and your payment was in there."

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