- "Plain English" is good for customer relations.
- Customers expect and need to understand what you have to say.
- Customers need to understand their obligations.
- "Plain English" and easy-to-understand forms can save you money.
- contain everything you want your customer to know about your credit policy.
- limit content to what is essential to protect your company's interest.
- say everything the law requires, in the manner the law requires.
- be simple and easy to understand as well as clear and organized.
- be neat and easy to read.
Your "forms" should also be simple and easy to understand, remember your audience!
Your "Forms" checklist:
- Does your form contain everything you want your customer to know about your credit arrangements?
- Is the document's content limited to protect your company's interest?
- Does your form say everything the law requires_ in the manner the law requires?
- Are your ideas organized logically so that necessary information is easy to find?
- Does your layout help the reader follow your organization?
- Is the type size easy to read?
- Are there white spaces?
- Did you edit and/or spell check your forms?
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