« When all else fails! | Main | Handling Past Due Customers. »

Jun24
When all else fails!
Michelle Dunn June 24, 2006
Know More: FAQs, I have past due customers, what do I do?, Small Claims Court, Using Collection Agenices, What makes a Good Collector?
There is a limit to the amount of time and effort that you should spend trying to collect on past-due accounts.  You will know when you have reached that point if you are not getting any response at all from your customers.  You will know that any further collection efforts on your part will be unsuccessful if any of the following occurs:
  • No response to your statements, letters and phone calls
  • Missing scheduled payments for no reason
  • Unauthorized deductions with no explanation
  • Repeated complaints
  • Starts denying responsibility
  • Mail is returned and you don't have a valid address
  • Marital difficulties
  • Phone is disconnected and there is no new listing
  • Job loss
If any of these problem occur, you should place the account for collection with a debt collection agency.  The longer you wait the more difficult it is to collect or locate the debtor.  Once you decide you want to place an account with an outside agency, the sooner you place the account, the better the chances of recovering the money owed to you.

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