« Credit Blogs | Main | When do I use a Collection Agency? Part 1 »

Aug13
Professional Collector
Professional Collector, a Western Union newsletter for debt collectors asked me if I would like to serve as an expert in a column they are writing about mitigation techniques for collectors to deescalate difficult calls -- particularly around the holiday season.

The article will tell how to properly handle calls that get too heated or out of control. And will address three or four hypothetical scenarios and how a collector might handle them.

The story will be in the November 2006 issue of Professional Collector and should have some helpful information for anyone trying to collect money, and especially around the holidays.

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