« Credit Success Systems | Main | Steps to set up Your Credit Policy »

Sep 3
Phone Collection Procedures
Michelle Dunn September 3, 2006
Know More: I have past due customers, what do I do?, MIlitary Collections, Making Collection Calls, Rent Collections, What makes a Good Collector?
From a buisness owner or credit managers point of view, a collection call is "just one more thing" you have to do and not a pleasant one at that.

Some tips to help you have more effective collection calls:
  • Schedule a regular time each day or week to make collection calls.
  • Have all account infromation on hand.
  • Leave messages but no not reveal it is about an unpaid bill.
  • Get the debtor to acknowledge the debt by asking if there was a question about the charge.
  • Offer to take a credit card for payment.
  • Ask when they will pay.  WAIT FOR AN ANSWER.
  • Let them know you are documenting the commitment on their record.

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