
If you are in the collection industry, you are familiar with Kaulkin Ginsberg. They publish advice, expertise and information on the collection industry. They have just released a new report called the Healthcare ARM Report and I wanted to share some of the highlights with you:
- Acknowledge the impact of self-pay customers.
- Start Early.
- Use different services for different purposes.
- Negotiate based on price but only to a point.
- Benefit from fragmentation.
- Maintain community reputation.
- Turn regulatory compliance into a competitive advantage.
- Borrow some lessons of credit card collections.
- Consider debt buying.
- Lean on vendors.
- Plan strategically.








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