The November issue of Professional Collector, a quarterly newsletter for payment professionals from Western Union has an article that I was interviewed for called "Cooling Down Heated Calls, Tips for handling difficult calls this holiday season."
Perfect timing for an article like this, some of the excuses that I give you responses to are:
- "You're harassing me!"
- "I don't have any money!"
- "I already paid!"
- "There was a problem with the service, delivery or product!"
- "#$&!"
The newsletter had alot of other really great information, I would suggest to anyone who has a business to check out their website and sign up to receive their newsletter.
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