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Apr 9
Top 10 Tips on Phone Collections

The most common question I get asked is how to make more effective collection calls.

Here are my top 10 collection call tips:

 

  1. Be firm. Do not waver.
  2. Listen.
  3. Do your research.
  4. Be ready with a comeback for EVERY excuse.
  5. Offer solutions.
  6. Be nice.
  7. Take notes.
  8. Gather as much information as possible.
  9. Stay in control of the call.
  10. Follow up.

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« What do Cats and Debtors have in Common? | Main | Who else wants to get paid? »

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