Credit Policy for businesses and how to extend credit and manage credit risk

The most common question I get asked is how to make more effective collection calls.

Here are my top 10 collection call tips:

1. Be firm. Do not waver.
2. Listen.
3. Do your research.
4. Be ready with a comeback for EVERY excuse.
5. Offer solutions.
6. Be nice.
7. Take notes.
8. Gather as much information as possible.
9. Stay in control of the call.
10. Follow up.