
The most common question I get asked is how to make more effective collection calls.
Here are my top 10 collection call tips:
- Be firm. Do not waver.
- Listen.
- Do your research.
- Be ready with a comeback for EVERY excuse.
- Offer solutions.
- Be nice.
- Take notes.
- Gather as much information as possible.
- Stay in control of the call.
- Follow up.









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