A common mistake collectors make is not following up or repeating what the debtor must do. Such as they must mail a check tomorrow or by Friday, and for how much, be VERY specific. ALWAYS send a confirmation of your phone call letter. Remember, you are a bill collector, even if you set up a payment plan with someone when you are done talking with them, they hang up the phone and go on with their life and your call or bill may not be something that is a priority for them. So when they open their mail a couple of days later and there is a confirmation letter from you with a stamped and addressed envelope, they throw that on the table. Then when they get home from work on Monday and there is a message on their machine from you verifying that the payment was sent, you have a better chance of them actually picking up that letter and putting a check in your envelope and dropping it in the mail.
One way to avoid making any mistakes when closing a call is to have a script or a note on your desk that says something like: REPEAT PAYMENT PLAN or SEND CONFIRMATION LETTER Or have a pile of the stamped addressed envelopes on your desk in front of you as you make calls and put them in a pile for each debtor who needs a confirmation letter printed. Be sure your final step when making collection calls is to print and mail confirmation letters. This is a very important step that will help you collect more money with much less effort.
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