List collection agency accounts on special listing forms. Accurate information about the account will improve collections. In all cases, the minimum information should include:
- the correct name, address & telephone number of the debtor
- name of debtors spouse
- whether mail has been returned
- debtors occupation or last known occupation & phone number
- names of relatives, friends, and references
- summary of any disputes
- date of last transaction
- cellular phone, fax, pager numbers
- nick names or aliases, maiden name
Cooperate with your collection service. Rely on the experience, diligence and judgment of your collection service for the best and quickest results and promptly refer any developments on the assigned accounts to the collector.
See that your collection service is fully acquainted with the nature of the goods or services involved. Professional collection services are personal in nature. If the collection service is familiar with the goods and services your company provides, it will be better suited to handle the complex situations that arise during collection.
Do not place an account with more than one collection service. Make sure that if you change collection agencies, the account is only being worked on by one service.
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