When making collection calls you must ask questions that require specific answers. Ask all your questions with precision and make the transistion from questions to a payment arrangement easily.
All your questions should be clear and to the point, with silence after each question.
Example:
Debtor: I can't pay, I don't have any money.
Collector: Are you working?
Debtor: Yes, but I just started a job and don't get paid for 2 weeks.
Collector: What day will you get paid?
Debtor: Friday.
Collector: Okay, then you can mail me a money order for $25 on Saturday.
This example can go so many differetn ways depending on the debtor's responses. YOu have to be positive and get them to agree to make a payment. Once you reiterate what is going to happen, send them a confirmation letter with a payment envelope. Then call them on Friday to remind them to mail the payment the next day.
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