When you are making collection calls to your customers there are some things you can do to make those calls more effective. You want to get the most out of each call because lets face it, no one likes making collection calls.
Think about how you sound on the phone and develop your "phone voice." You will also want to refine your listening skills. When you call a customer and you tell them you are calling about their past due balance and that you want to be paid, wait for them to answer. No matter how long the silence may seem, let them be the one to break the silence with their answer.
This is tough but the more you practice the easier it gets and it is worth it. I have done this for years and beleive me, the customer is more uncomfortable than you and will respond, just give them a minute and wait.
Have you tried this in the past? How has it worked for you?
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