BizCreditPolicy: Excuses! Archives

Excuses! Archives

May30	I don't have any Money! Michelle Dunn May 30, 2008 Know More: Excuses!, Making Collection Calls When making collection calls you must ask questions that require specific answers. Ask all your questions with precision and make the transistion from questions to a payment arrangement easily.All your questions should be clear and to the point, with silence... Posted at 11:39 AM \| Permalink \| Comments
May28	Handling emotional debtors Michelle Dunn May 28, 2008 When you make calls to customers that are past due, brace yourself for an emotional phone call. That emotion might be anger, embaressment, sadness and could entail crying, swearing and yelling.Be ready for this. Making debt collection calls is hard... Continue Reading Posted at 10:15 AM \| Permalink \| Comments
May 6	Dealing with Excuses! Michelle Dunn May 6, 2008 As you make collection calls you will be running into many excuses, you have to make sure you are ready for them if you want to get paid! Here is a scenario of how one call could go: Example: Debtor:... Continue Reading Posted at 5:30 AM \| Permalink \| Comments
May19	Closing the Call Checklist Michelle Dunn May 19, 2007 REPEAT - "You will mail $25 today and then $50 each Friday until your balance is paid in full." CONFIRM - send a confirmation letter with a stamped addressed envelope.FOLLOW UP - call the debtor the day before the check... Continue Reading Posted at 7:15 AM \| Permalink \| Comments
Apr18	Will Ferrell on Unfair Debt Collection Practices Michelle Dunn April 18, 2007 We all know who Will Ferrell is, and that he is extremely funny. I ran across this video he did about debt collections from a landlord. Since collecting from customers is so stressful and something no one likes to do,... Continue Reading Posted at 6:23 AM \| Permalink \| Comments
Apr10	Debt collections on YouTube? Michelle Dunn April 10, 2007 Just for kicks I did a search on YouTube for credit and debt collection and to my surprise I found some debt collection software companies as well as some collection agencies with pages on there!To my surprise I also found... Continue Reading Posted at 1:01 PM \| Permalink \| Comments
	Top 10 Tips on Phone Collections What do Cats and Debtors have in Common? Bad Checks and how to handle them Debtor's gone Wild! Where is 20/20 when you need them?! Dealing with Difficult People The Faces of Debt Collection Cooling Down Heated Calls I never got the invoice! Reasons for Non-Payment The Check is NOT in the mail!

Excuses! Archives

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