BizCreditPolicy: Excuses! Archives

Excuses! Archives

May 6	Dealing with Excuses! Michelle Dunn May 6, 2008 Know More: Excuses!, FAQs, Making Collection Calls, More Cash for Your Business, Understanding Debtors, What makes a Good Collector? As you make collection calls you will be running into many excuses, you have to make sure you are ready for them if you want to get paid! Here is a scenario of how one call could go: Example: Debtor:... Posted at 5:30 AM \| Permalink \| Comments
May19	Closing the Call Checklist Michelle Dunn May 19, 2007 REPEAT - "You will mail $25 today and then $50 each Friday until your balance is paid in full." CONFIRM - send a confirmation letter with a stamped addressed envelope.FOLLOW UP - call the debtor the day before the check... Continue Reading Posted at 7:15 AM \| Permalink \| Comments
Apr18	Will Ferrell on Unfair Debt Collection Practices Michelle Dunn April 18, 2007 We all know who Will Ferrell is, and that he is extremely funny. I ran across this video he did about debt collections from a landlord. Since collecting from customers is so stressful and something no one likes to do,... Continue Reading Posted at 6:23 AM \| Permalink \| Comments
Apr10	Debt collections on YouTube? Michelle Dunn April 10, 2007 Just for kicks I did a search on YouTube for credit and debt collection and to my surprise I found some debt collection software companies as well as some collection agencies with pages on there!To my surprise I also found... Continue Reading Posted at 1:01 PM \| Permalink \| Comments
Apr 9	Top 10 Tips on Phone Collections Michelle Dunn April 9, 2007 The most common question I get asked is how to make more effective collection calls. Here are my top 10 collection call tips: Be firm. Do not waver.Listen.Do your research.Be ready with a comeback for EVERY excuse.Offer solutions.Be nice.Take notes.Gather... Continue Reading Posted at 12:17 PM \| Permalink \| Comments
	What do Cats and Debtors have in Common? Michelle Dunn April 9, 2007 Cats are sometimes vain, clean, lazy, like to nap and stretch, think they are super smart and like to be catered to. Debtors are sometimes overextended and feeling scared, causing them to avoid the phone, take a nap and worry... Continue Reading Posted at 8:15 AM \| Permalink \| Comments
	Bad Checks and how to handle them Debtor's gone Wild! Where is 20/20 when you need them?! Dealing with Difficult People The Faces of Debt Collection Cooling Down Heated Calls I never got the invoice! Reasons for Non-Payment The Check is NOT in the mail!

Excuses! Archives

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