BizCreditPolicy: Making Collection Calls Archives

Making Collection Calls Archives

May30	I don't have any Money! Michelle Dunn May 30, 2008 Know More: Excuses!, Making Collection Calls When making collection calls you must ask questions that require specific answers. Ask all your questions with precision and make the transistion from questions to a payment arrangement easily.All your questions should be clear and to the point, with silence... Posted at 11:39 AM \| Permalink \| Comments
May29	The Begining of a Collection Call Michelle Dunn May 29, 2008 When you pick up the phone to make a collection call, you will have already checked out the customers account, but do you have an opening line?You will want to know what you are going to say before the customer... Continue Reading Posted at 1:06 PM \| Permalink \| Comments
May28	Don't pick up that phone! Michelle Dunn May 28, 2008 Never make a collection call without researching an account first. Check the account in the computer, make sure you know what the balance is for, when the last pay date was, the invoices etc. You need to have a plan... Continue Reading Posted at 2:09 PM \| Permalink \| Comments
	Handling emotional debtors Michelle Dunn May 28, 2008 When you make calls to customers that are past due, brace yourself for an emotional phone call. That emotion might be anger, embaressment, sadness and could entail crying, swearing and yelling.Be ready for this. Making debt collection calls is hard... Continue Reading Posted at 10:15 AM \| Permalink \| Comments
	Making more effective collection calls Michelle Dunn May 28, 2008 When you are making collection calls to your customers there are some things you can do to make those calls more effective. You want to get the most out of each call because lets face it, no one likes making... Continue Reading Posted at 4:33 AM \| Permalink \| Comments
May20	How to Successfully Collect Money Michelle Dunn May 20, 2008 When doing debt collections for your business, now more than ever you need to have certain skills that will help you to collect more money.One of the most important traits to have is that you must be interested in working... Continue Reading Posted at 1:30 PM \| Permalink \| Comments
	Dealing with Excuses! What you Shouldn’t do to Collect More Money Do you have Questions about Collecting past Due Bills? Change is good, Attorney General Albert Gonzales Resigns The Top 5 Principals of a Collection Call Tips for Closing a Collection Call Critical steps when closing a Collection Call Closing the Call Checklist Common Telephone Collection Mistakes and How to Avoid them Closing a Collection Call Efficiently The Secret to Collecting More Money Top 10 Tips on Phone Collections What do Cats and Debtors have in Common? Collecting on Past Due Auto Loans Dealing with Difficult People The Faces of Debt Collection Collection Call Telephone Tips Cooling Down Heated Calls Communicate confidence when making collection calls. Get Paid with 5 Easy Steps! Top 4 Collection Mistakes! Are you Setting Limits with your Credit Policy? Collection Industry.com Every Business needs Money to Start and Survive Need Training or Products to Help you Collect More Money? Keep the Cash Flowing Collect More Money! Four Keys to a Commanding Phone Voice. Phone Collection Procedures Credit Success Systems Signs you need a Collection Agency How does a Credit Policy Work? Credit & Debt in the News! Communications with a Debtor/Customer 365 Foolish Mistakes SMART Managers Make Every Day - how and why to avoid them Scoring Collectors What should you know about the FDCPA? Interview with Forbes.com How to Collect more Money Entrepreneur Press Ultimate Credit & Collections Book Getting Responses from Debt Collection Calls

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May30	I don't have any Money! Michelle Dunn May 30, 2008 Know More: Excuses!, Making Collection Calls When making collection calls you must ask questions that require specific answers. Ask all your questions with precision and make the transistion from questions to a payment arrangement easily.All your questions should be clear and to the point, with silence... Posted at 11:39 AM \| Permalink \| Comments
May29	The Begining of a Collection Call Michelle Dunn May 29, 2008 When you pick up the phone to make a collection call, you will have already checked out the customers account, but do you have an opening line?You will want to know what you are going to say before the customer... Continue Reading Posted at 1:06 PM \| Permalink \| Comments
May28	Don't pick up that phone! Michelle Dunn May 28, 2008 Never make a collection call without researching an account first. Check the account in the computer, make sure you know what the balance is for, when the last pay date was, the invoices etc. You need to have a plan... Continue Reading Posted at 2:09 PM \| Permalink \| Comments
	Handling emotional debtors Michelle Dunn May 28, 2008 When you make calls to customers that are past due, brace yourself for an emotional phone call. That emotion might be anger, embaressment, sadness and could entail crying, swearing and yelling.Be ready for this. Making debt collection calls is hard... Continue Reading Posted at 10:15 AM \| Permalink \| Comments
	Making more effective collection calls Michelle Dunn May 28, 2008 When you are making collection calls to your customers there are some things you can do to make those calls more effective. You want to get the most out of each call because lets face it, no one likes making... Continue Reading Posted at 4:33 AM \| Permalink \| Comments
May20	How to Successfully Collect Money Michelle Dunn May 20, 2008 When doing debt collections for your business, now more than ever you need to have certain skills that will help you to collect more money.One of the most important traits to have is that you must be interested in working... Continue Reading Posted at 1:30 PM \| Permalink \| Comments
	Dealing with Excuses! What you Shouldn’t do to Collect More Money Do you have Questions about Collecting past Due Bills? Change is good, Attorney General Albert Gonzales Resigns The Top 5 Principals of a Collection Call Tips for Closing a Collection Call Critical steps when closing a Collection Call Closing the Call Checklist Common Telephone Collection Mistakes and How to Avoid them Closing a Collection Call Efficiently The Secret to Collecting More Money Top 10 Tips on Phone Collections What do Cats and Debtors have in Common? Collecting on Past Due Auto Loans Dealing with Difficult People The Faces of Debt Collection Collection Call Telephone Tips Cooling Down Heated Calls Communicate confidence when making collection calls. Get Paid with 5 Easy Steps! Top 4 Collection Mistakes! Are you Setting Limits with your Credit Policy? Collection Industry.com Every Business needs Money to Start and Survive Need Training or Products to Help you Collect More Money? Keep the Cash Flowing Collect More Money! Four Keys to a Commanding Phone Voice. Phone Collection Procedures Credit Success Systems Signs you need a Collection Agency How does a Credit Policy Work? Credit & Debt in the News! Communications with a Debtor/Customer 365 Foolish Mistakes SMART Managers Make Every Day - how and why to avoid them Scoring Collectors What should you know about the FDCPA? Interview with Forbes.com How to Collect more Money Entrepreneur Press Ultimate Credit & Collections Book Getting Responses from Debt Collection Calls

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